What is Task?
The Task module provides a robust ticketing system fully integrated with OrangeCRM and is dedicated to the timely processing of all business tasks, customer issues, projects and service requests. It will optimize your staff's strengths and abilities by increasing efficiency and automating internal processes. This ticketing solution can provide your business with the optimal control you need to effectively manage tasks or projects and immediately resolve business-critical issues.
Task goes beyond the simple email functionality of traditional help desk software by providing a true ticket management solution for a business of any size.
Features
- Create, Track and Resolve tickets
- Organize tickets into work Queues
- Import emails from an external mailbox and route to a ticket Queue
- Assign tickets to a specific Manager and Resolver
- Automated email alerts and updates of ticket status
- User defined automatic reminders and escalations
- Ticket Stages require the completion of specific tasks before ticket closure
- Track time and labor hours
- Complete audit trails and reverse traceability
- Customizable permission levels
- Detailed performance reports
- Connect to third-party applications via an API
Benefits
- Coordinate and manage tasks, issues or projects to completion
- Automate workflows with rule based logic
- Improve customer service response time
- Verify that important tasks are executed in a timely manner and not overlooked
- Centralize and document staff workload
- Locate and manage expensive company assets
- Create and review performance benchmarks
- Provide customers with a self-service portal
- Effectively organize your customer requests in one location so that your service tickets are accessible anywhere, anytime
- Outsource third-party service providers
