Frequently Asked Questions
Find answers to our most popular questions relating to Orange CRM, our API, and more here. If you are unable to find the answer to your question, click here to send us a request.
1. Why use SaaS software?
Software applications available over the web increase performance, productivity and efficiency within an organization. The flexibility and sheer connectedness of our Web based software allows your employees to be more productive while giving each person in your organization the freedom to be more mobile. (Request cost analysis form)
2. ONLY THE INTERNET?
No. Our applications can be installed at your facility. Depending on the security protocol you choose you access the software using a web browser over the company LAN, WAN or via the Internet.
3. Can I customize an OrangeCRM product?
Yes. All of our products are highly customizable.
4. How many users can you support?
All of our products support unlimited users in unlimited locations.
5. Why don't you sell licenses to your product?
We are focus on serving the customer. So, we sell both service and support with our software. An OrangeCRM customer pays one fee per month for access to and use of all of the software modules by an unlimited number of users.
6. What do I get for my money?
Your organization gets access to an enterprise quality software product that will do everything you need to be able to manage your business. Your data will reside on hardened servers and will be backed up in real-time to our data facility in Charlotte. Your software will always be up-to-date with the latest updates, corrections and upgrades.
7. Do I have to buy all of your software modules?
No, you purchase what you need.
8. Are there any additional charges?
No, the monthly service fee is all you pay for an implementation of our software.
9. How will you support my company before and after we purchase one of your products?
A dedicated customer support engineer will guide your IT and management personnel through the first stages of product implementation. Once installation and training are completed you will be provided with direct access to live help available at all times.
10. Can I port my existing data over to your products?
A qualified yes. We have always been able to port existing data over to our system provided it meets a limited set of qualifiers. We sincerely hope that your data set is not the first one to stump us.
